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The Hub General Store Pty  Ltd (“The Hub General Store”) (ABN 63 167 717 919) owns and operates the website, www.thehubgeneralstore.com.au (the Website). It is The Hub General Store’s policy to respect your privacy regarding any personal information we may collect. This statement sets out how we manage the personal information that is collected, used, disclosed and stored about you.

Joining The Hub General Store community is optional, and we recommend it. If you have signed up to our community and would like to unsubscribe please send us an email, and we shall remove you from it. We also do not send marketing emails to you unless you sign up and agree to receiving them when you place an order. We will only email you if you have given us your consent or it is directly relevant to an order you have placed.

All your information is kept secure and we will not disclose or share this information to other parties under any circumstances. We will collect personal information by lawful and fair means, used solely to fulfil the intended purpose for which the information is being collected.

The type of information that we collect about you includes –  your name, address, contact number and email address. These are collected for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Stripe processes all payments, we have no access to any credit card numbers or bank details at any point.

We may also collect certain non-personal information when you visit or use our website, for example, through the use of cookies, or online tools such as Google Analytics to record or track your IP address and details of your operating system or internet browser etc.  This information is collected in aggregate and you cannot be individually identified using this tracking information.

Cookies allow you to use specific parts of the website and allow you to use functions such as auto login, remember your last search and so forth. Cookies record information about your visit and search activities on the site. The Hub General Store uses this information on an aggregated, non-personal basis to enhance and improve the website.

We do not record credit card details; all of our credit card transactions are processed by Stripe payment. Stripe uses a valid SSL certificate required to ensure your credit card details are safe, they also use Stripe JS to tokenise credit card numbers to make payments keeping card data secure. Stripe also supports Strong Customer Authentication (SCA). If you have any questions about security on our website, you can email us at hello@thehubgeneralstore.com.au

We will protect your personal information by using security safeguards hosted by Stripe and WordPress against unauthorised access, use, alteration, or destruction, and take reasonable measures to do so. These services are monitored for potential vulnerabilities and attacks.

From time to time, The Hub General Store may review and update its privacy statement. Revised versions will be updated on the site.

This information was last updated on 14th of April 2020.


The Hub General Store
36 Cambridge St
Collingwood, Vic, 3066
Tel: 03 9652 1228
Email: hello@thehubgeneralstore.com.au