NOTES FROM US REGARDING COVID-19 OUTBREAK (updated 14 April 2020)
The Hub General Store currently will continue to fulfil online orders with our online store and warehouse remaining operational as per normal. This may change in time and we will update our website in real time according to the latest advice from the government health authorities. Additional hygiene procedures and protocols have been implemented to provide a high standard of cleanliness and hygiene when handling our online orders.
In-store pick up is still available during our amended hours until further notice.
Wed-Sun : 12pm-5pm
Please note due to these challenging times, there may be some shipping delays, however we will endeavour to keep these at a minimum. Thank you in advance for your patience.
IMPORTANT NOTES FROM OUR COURIER SERVICE, SENDLE REGARDING COVID-19
For customers in AU:
- As an ‘essential service,’ Sendle is fully operational – picking up and delivering parcels to all states and territories in Australia.
- Sendle ‘pick up‘ is a safe option if you are self isolating at home and avoiding contact with others. Make sure your parcel is left in a safe place as per your pickup instructions.
- ‘Signature on Delivery’ parcels will be changed to ‘Authority to Leave” in order to reduce contact. Our delivery drivers will leave a parcel at their discretion in a designated safe place. They can also take a signature on behalf of customers.
- Make sure your parcel is left in a safe place as per your pickup instructions.
- Due to the cancellation of an increasing number of international flights and country specific lockdowns, overseas transit times may be delayed. See full list of temporarily suspended destinations.
ESTIMATED DELIVERY TIMES
All parcels are shipped using Sendle, Australia’s first 100% carbon neutral delivery service. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking
Sendle do not post to domestic PO boxes.
Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary.
Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 4 business days
Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days
Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days
Additional postage charges may applied to some remote areas depending on the size of the parcel.
ESTIMATED DELIVERY TIMES
International parcels are shipped using Sendle. Once an online order has been placed, it will be dispatched within 1 – 2 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking
Please note the following delivery times are a guideline only and are subject to change.
Zone 1 – New Zealand | 4-7 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-14 working days
Zone 3 – Rest of the world | 10-16 working days
Shipping costs for all international orders will be determined by your zone and weight of your parcel. All international shipping costs can be found here https://try.sendle.com/en-au/international
All international orders will not be subject to Australian GST.
We would be delighted to answer any questions you may have about international shipping. Please do so by sending your queries to online@thehubgeneralstore.com.au
Please note if your parcel is to be delivered outside any major city centre, or being held at local customs clearance, there may be further delays beyond delivery times guideline.
The Hub General Store will not be held responsible for the loss or damage of your parcel by your local postal service.
INTERNATIONAL CUSTOMS CHARGES
You may have to pay additional taxes or import duties depending on your country. The Hub General Store is not liable for any additional taxes or duties incurred by your country. Please contact your local customs for more information.
Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is any sign of damage, please document it by taking a photo.
If there is a damaged item, please retain all packaging, document the damage with photos, and contact us immediately at online@thehubgeneralstore.com.au