NOTES FROM US REGARDING COVID-19 (updated 20 Nov 2021)
We are so happy to be open and operational again. It has been wonderful to see many of you back in The Hub General Store.
To remain in line with government mandates, we will be asking to see vaccination status upon entry for this over the age of twelve years and 2 months, or alternatively a valid medical exemption from today onwards.
If this impacts your collection of items please get in touch with us at firstname.lastname@example.org, we will do our best to accommodate you.
Thank you and we appreciate your understanding.
In-store pick up is available during our new opening hours.
Tue – Sun
10am – 5pm
Online is open 24/7. Please note due to these challenging times, there may be some shipping delays however, we will endeavour to keep these at a minimum. Thank you in advance for your patience.
IMPORTANT NOTES FROM OUR COURIER SERVICE, SENDLE REGARDING COVID-19
For customers in AU:
ESTIMATED DELIVERY TIMES
All parcels are shipped using Sendle, Australia’s first 100% carbon neutral delivery service. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking
Sendle do not post to domestic PO boxes.
Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary.
Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 4 business days
Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days
Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days
Additional postage charges may applied to some remote areas depending on the size of the parcel.
ESTIMATED DELIVERY TIMES
International parcels are shipped using Sendle. Once an online order has been placed, it will be dispatched within 1 – 2 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking
Please note the following delivery times are a guideline only and are subject to change.
Zone 1 – New Zealand | 4-7 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-14 working days
Zone 3 – Rest of the world | 10-16 working days
Shipping costs for all international orders will be determined by your zone and weight of your parcel. All international shipping costs can be found here https://try.sendle.com/en-au/international
All international orders will not be subject to Australian GST.
We would be delighted to answer any questions you may have about international shipping. Please do so by sending your queries to email@example.com
Please note if your parcel is to be delivered outside any major city centre, or being held at local customs clearance, there may be further delays beyond delivery times guideline.
The Hub General Store will not be held responsible for the loss or damage of your parcel by your local postal service.
INTERNATIONAL CUSTOMS CHARGES
You may have to pay additional taxes or import duties depending on your country. The Hub General Store is not liable for any additional taxes or duties incurred by your country. Please contact your local customs for more information.
Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is any sign of damage, please document it by taking a photo.
If there is a damaged item, please retain all packaging, document the damage with photos, and contact us immediately at firstname.lastname@example.org