NOTES FROM US REGARDING COVID-19 (updated 20 Nov 2021)

We are so happy to be open and operational again. It has been wonderful to see many of you back in The Hub General Store.

To remain in line with government mandates, we will be asking to see vaccination status upon entry for this over the age of twelve years and 2 months, or alternatively a valid medical exemption from today onwards.

If this impacts your collection of items please get in touch with us at hello@thehubgeneralstore.com.au, we will do our best to accommodate you.

Thank you and we appreciate your understanding.

In-store pick up is available during our new opening hours.

Tue – Sun
10am – 5pm

Online is open 24/7. Please note due to these challenging times, there may be some shipping delays however, we will endeavour to keep these at a minimum. Thank you in advance for your patience.

IMPORTANT NOTES FROM OUR COURIER SERVICE, SENDLE REGARDING COVID-19

For customers in AU:

• As an ‘essential service,’ Sendle is fully operational – picking up and delivering parcels to all states and territories in Australia.
• Sendle ‘pick up‘ is a safe option if you are self-isolating at home and avoiding contact with others. Make sure your parcel is left in a safe place as per your pickup instructions.
• ‘Signature on Delivery’ parcels will be changed to ‘Authority to Leave” in order to reduce contact. Our delivery drivers will leave a parcel at their discretion in a designated safe place. They can also take a signature on behalf of customers.
• Make sure your parcel is left in a safe place as per your pickup instructions.
• Due to the cancellation of an increasing number of international flights and country-specific lockdowns, overseas transit times may be delayed. See full list of temporarily suspended destinations.

ESTIMATED DELIVERY TIMES

All parcels are shipped using Sendle, Australia’s first 100% carbon neutral delivery service. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking

Sendle do not post to domestic PO boxes.

Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary.

Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 4 business days

Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days

Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days

Additional postage charges may applied to some remote areas depending on the size of the parcel.

ESTIMATED DELIVERY TIMES

International parcels are shipped using Sendle. Once an online order has been placed, it will be dispatched within 1 – 2 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking 

Please note the following delivery times are a guideline only and are subject to change.

Zone 1 – New Zealand | 4-7 working days

Zone 2 – North America, Western Europe, Asia and the Pacific | 6-14 working days

Zone 3 – Rest of the world | 10-16 working days

Shipping costs for all international orders will be determined by your zone and weight of your parcel. All international shipping costs can be found here https://try.sendle.com/en-au/international

All international orders will not be subject to Australian GST.

We would be delighted to answer any questions you may have about international shipping. Please do so by sending your queries to online@thehubgeneralstore.com.au

Please note if your parcel is to be delivered outside any major city centre, or being held at local customs clearance, there may be further delays beyond delivery times guideline.

The Hub General Store will not be held responsible for the loss or damage of your parcel by your local postal service.

INTERNATIONAL CUSTOMS CHARGES 

You may have to pay additional taxes or import duties depending on your country. The Hub General Store is not liable for any additional taxes or duties incurred by your country. Please contact your local customs for more information.

Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is any sign of damage, please document it by taking a photo.

If there is a damaged item, please retain all packaging, document the damage with photos, and contact us immediately at online@thehubgeneralstore.com.au